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Frequently Asked Questions
We're known for our great support, and for taking care of all your needs on tour. If you have any questions, the answers might be here. If they aren't, please contact us.
Do I need to bring a bike?
This really does depend on the tour you are doing. Please contact us for more information specifically relevant to your tour. In many destinations we can supply rental bikes, but we may still recommend you bring your own. We only supply normal pedals so if you prefer clipless, please bring your own. For your comfort you may also wish to bring your own seat.
NOTE: Due to the varied range of bikes and components available in different countries, we cannot guarantee that parts will be available for the bike you bring. We recommend that you bring your own spares, and ensure your bike is fully maintained prior to departure.
Checklist of recommended spare parts
Checklist for pre-tour bike maintenanceHow fit do I need to be? Are there many hills?
Tours are graded so you can gauge the difficulty. Where possible we can supply altitude graphs so you can view how much climbing there will be each day.
Explanation of Global Adventure Guide Tour GradingsHow do I transport my bike to and from the tour?
You must pack your bike carefully to protect it in transit. (For transport during the tour we prefer cardboard bike boxes or soft bike bags rather than the hard plastic style).
How to pack your bike securelyWhat rental bikes do you have?
This depends on the country, tour and availability. Please email us for further information once you have selected your tour.
Can I share a room to avoid a single room supplement?
Normally, yes but not always guaranteed. Just select the twin share room option when booking. Where possible we will pair you with another person of the same sex.
How do I pay for my tour?
You have the option to pay by direct credit into our bank account or by credit card (Visa or MasterCard) via our secure online booking page.
NOTE: We do not accept American Express.
What age and nationalities are the participants?
It varies from tour to tour. Everybody is welcome on our tours, and the mixture of ages and nationalities on our tour groups is something we value and our participants enjoy.
What languages do the guides speak?
It depends on the tour and location. A guide fluent in the local language and English will always be present. Please contact the Global Adventure Guide team if you have specific language speaking requirements.
Do I need a helmet?
Yes. Helmets are compulsory on our tours, and are a legal requirement for biking in most countries. For health and safety reasons we recommend you bring your own helmet.
How do I book my own international flights?
We recommend using the internet or a travel agent.
What do the tour gradings mean?
Each tour is graded for its level of difficulty.
Explanation of Global Adventure Guide tour gradingsAre flights included?
International flights are not included in the tour itineraries or the tour price. International flights must be arranged either by yourself or a travel agent. Domestic flights are included on some tours and will be specified in each itinerary if it is included or not.
How do I book my tour?
Just follow the simple instructions on our secure online booking page.
Can you customise tours?
Yes. We can customise tours for small or large groups, families and even large charity tour groups of 80+ participants. Please contact us to discuss your requirements.
How many days should I allow before and after the tour for flights?
We recommend arriving at least the day before the tour, to allow for acclimatisation, sightseeing, and a good night’s sleep to recover from jetlag. For long international flights, 2 extra days would allow for unexpected flight delays.
What do I need to bring with me?
Requirements such as clothing and other equipment will vary for each tour. In your supplementary trip notes the requirements will be listed.
Checklist of recommended spare partsWhat if I can’t make the whole tour, only part of it?
It may be possible to join the group for part of the tour. Contact us with your preferred dates and we will advise if this is possible.
What if I need accommodation not in the itinerary?
Global Adventure Guide can book pre- and post-tour accommodation for you.
Can I hold a place on a tour?
Yes. As long as the tour has more than 2 places left, you can hold a place for up to 7 days. After this you must pay your 25% non-refundable deposit to confirm your place.
Do I need travel insurance?
Comprehensive travel insurance is compulsory. If your are a New Zealand or Australian residents please contact us for information on Cover-More Travel Insurance.
Get a quote from Cover-More Travel Insurance.How far do we bike each day? Are there options to bike more or less?
Each day’s distance will be listed in the itinerary where possible. Most days we will have a support vehicle available (for guided tours), so you can opt to bike less than the stated distance. Alternatively if you wish to bike more, let your guide know so it can be arranged where possible.
What if the country I want to go to is not listed?
We are constantly revising our tour listings and adding new countries and tours. Please contact us about upcoming tours. We have many international partners and may be able to find you a tour to suit.
What is included in Global Adventure Guide tours?
Each itinerary has its own list of inclusions. Most guided tours include:
- tour guide(s)
- accommodation
- some meals (as specified)
- airport transfers on arrival and departure days
- a support vehicle.
The following are NOT normally included in our prices or on our itineraries:
- personal expenses
- some meals (as specified)
- optional tour extensions or activities
- bike hire if not bringing own bike
Can you accommodate special dietary requirements or food allergies?
Yes. Please contact us with any special requirements and we will try to meet these. Where this is not possible we will notify you in advance so alternative arrangements can be made.
What will the weather be like? When are the best times for different tours?
We plan our departures for the best times of year for tours of our locations. Climate information is detailed in your trip notes. Ask us in advance or alternatively once you book climate information will be outlined.
Do you have a newsletter I can sign up to?
Yes, we have a regular newsletter covering news from all our tours. To subscribe to our newsletter simply complete the form on the bottom of our web pages throughout the site.
How and when should I exchange money for use on the tour?
We recommend you obtain local currency prior to arriving in a country. Money exchange may not always be available once the tour has started.
Can children join your tours?
Yes, children are most welcome on many tours. However, some tours are unsuitable for children. Please contact us with the age and fitness of your child along with the tours you are considering, and we will happily advise on suitability.
Can I book tours and excursions pre- or post-tour?
Email us your requests and we will try to assist.
Where do I access the Global Adventure Guide Booking Confirmation Form?
Everyone who books a tour with us is required to complete a booking form. The Global Adventure Guide Booking Confirmation Form can be accessed here: Booking Confirmation Form.
Where do I access the Global Adventure Guide Customer Satisfaction Form?
We appreciate your feedback once you have completed your tour. The Global Adventure Guide Customer Satisfaction Form can be accessed here. Customer Satisfaction Form.
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